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November 23, 2012

CEO message to residents, relatives and staff

Moyne Health Services has been impacted by the fire within the Warrnambool Telephone Exchange.

Moyne Health Services (MHS) would like to thank everyone for their patience and flexibility in managing some of the communications and other challenges we are currently experiencing. As you will be aware, we have experienced significant disruption to our telephone services as a result of a fire in the Telstra exchange on 22nd November, 2012. Hopefully the inconvenience arising from the Telstra outage will be resolved in the coming week. At this stage, Telstra is unable to provide a definitive timeframe for the resolution of the problem. We will keep you apprised of any developments.

I want to assure readers that MHS has implemented systems to mitigate the impact of the Telstra outage upon our facility and to ensure that our clients, residents, patients and staff are provided with a safe, friendly and supportive environment.

If we have any concerns about the well-being of our clients, residents or patients we will establish contact with you as soon as practicable.

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