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Urgent Care

For life-threatening illness and injury including chest pain, stroke, snake bite, serious burns and possible fractures, do not delay! Call 000 for an ambulance.

Our Urgent Care Centre is open 24 hours, 7 days a week for the treatment of non-life-threatening medical conditions. 

This is a local response to a public need for convenient access to unscheduled medical care.

The closest Emergency Department is South West Healthcare, Ryot Street, Warrnambool.

Moyne Health’s Urgent Care Centre is a walk-in service for people with minor illnesses and injuries requiring immediate attention. 

Urgent Care should only be used for those conditions that require immediate medical attention. If your condition is life-threatening, call 000 for an ambulance.

We will make sure you access the care that is most appropriate for you circumstances and as close to home as possible. Complex patients requiring specialist care may be transferred in a timely fashion to receive specialised clinical care at Warrnambool, Geelong or Melbourne hospitals.

We encourage all community members and visitors to seek non-urgent medical advice during business hours from their usual GP.

What happens in Urgent Care?

  1. You will be assessed by the Nurse on duty (triage).
  2. Depending on your clinical needs, the Nurse on duty may consult with My Emergency Doctor – an off-site telehealth service – or contact South West Healthcare Emergency Department.
  3. You may receive definitive care in the Urgent Care Centre that is within the scope of the Registered Nurse (with or without further medical consultation).
  4. If required, you may be transferred by ambulance to another hospital. Ambulance charges may apply. It is strongly recommended you join Ambulance Victoria to avoid unexpected charges.

In an emergency, do not delay! Call 000 for an ambulance. 

For AFTER HOURS medical advice, call Nurse-On-Call on 1300 6060 24.


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