Telehealth

What is Telehealth?
Moyne Health Service is committed to providing the best care to its patients as close to home as possible. Telehealth is the use of technology (usually video) to provide healthcare over a distance. Using telehealth, you can have an appointment with your clinician by video. You can do this from your home.

Access your video consultation
Click the link below to attend your scheduled appointment. This link will take you to the Moyne Health Service Community Health Virtual waiting room where your therapist will meet you.

https://vcc.healthdirect.org.au/mhs/community

Telehealth equipment and access
What equipment is needed?

• Either you or your local health professional will need the following:
• A computer (Windows or Mac), or tablet or smart phone
• A webcam (built in or USB)
• A microphone (usually built in to most laptop computers or webcams) and speakers
• A reliable internet connection
• A contact number in case there are delays or problems connecting
• A private well-lit area where you will not be disturbed during the consultation

How do I request telehealth?
Ask your clinician during your appointment if you would like telehealth video consultations. If it is appropriate they will book a telehealth video consultation for you

Benefits and disadvantages of telehealth
What are the benefits of Telehealth?

• Less or no travel time
• Less disruption to your usual routine
• Your local healthcare professional (e.g. GP, practice nurse, or other) may be involved
• Increased independence
• Greater flexibility for appointments

What are the potential disadvantages of Telehealth?

• The remote clinician is unable to physically examine you – but you may be able to be supported by a local health care professional
• The video may fail, although this is rare and the consultation can usually be completed by phone
• Video consultation may not always be clinically appropriate. Your clinician always has the final say.

Help and support

• What you need to make a video call
• How to access your Moyne Health Services video call
• Troubleshooting

If you require further assistance with making your video call, please call Community Health reception on (03) 5568 0198